Licensing & Insurance
Are you registered as a Health Care Service Firm (HCSF) with the state of New Jersey?
Do you carry general liability and professional liability insurance, and a surety bond?
Are your caregivers employees, or independent contractors?
Caregiver Screening & Training
What background checks do you run before hiring a caregiver?
Are your caregivers CHHA-certified, and how is that verified?
How do you train caregivers for memory care or post-hospital recovery specifically?
Matching & Backup Coverage
How do you match a caregiver to our family, and can we meet them first?
What happens if our regular caregiver is sick or unavailable?
Care Plan & Communication
Is there a written care plan, and who reviews and updates it?
How will we know how the day went?
Who is our point of contact if something comes up?
Cost & Contract
What is the hourly rate, and is there a minimum number of hours per visit?
Are there additional fees for holidays, overnight, or last-minute requests?
What is the cancellation policy, and is there a contract we're locked into?